We understand that from time to time customers will need to return or exchange an item, and our return process couldn't be easier, and all that we ask is that customers abide by a few simple rules to prevent items becoming lost or damaged.

Customers should contact Digital Pharaoh within 7 days of receiving their item and explain the reason for the exchange / return / refund.

Once this has been logged, customers will need to ensure that:

  1. The item is free from the smell of smoke and pet hair.
  2. The item has not been worn.
  3. The item has not been cleaned or washed (to include any "nice smelling products" being sprayed on it!).

If this matches the condition of your item - then we ask that the customer sends the item back within 48 hours of initial contact with Digital Pharaoh Ltd. We stress this, as we have items sent back 3 months after the customer contacted us regarding an exchange!

We also ask that if a customer is sending back an item for a non faulty return, that the buyer pays the cost of the return postage.

Please return your item to...

Digital Pharaoh Ltd
Unit 5D
Rodenhurst Business Park


Please also include a note detailing all of your contact details, order number and item exchange information. Failure to do so can extend the effective processing time of your item.

Digital Pharaoh UK Ltd reserves the right to charge a 20% restocking fee for returned items at our discretion. 

This also inclues any orders where free shipping was offered for a customer order on multiple items.

All skatedecks are made to order and are not able to be returned once created.

Why do we do this?

Whilst we try and absorb as much of the cost as possible for a customer return, Shopify (the payment gateway) - does not offer any refund on the sales fee associated with the original sale.

Please note:

Personalised items are not able to be exchanged for new sizes or refunds - so if in doubt about fitting or sizes, please take extra steps prior to purchase to make sure it is the right size.


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