We aim to ensure that all items are sent out within 3 to 5 working days of your purchase - but on rare occasions this may be extended due to busy periods like Christmas making things go nuclear round here!
All UK orders are sent out with Royal Mail, as we find this provides our customers with a fast and accountable shipping service that is very reliable.
All international orders are sent out with either Royal Mail or Deutsche Post depending on where in the world the item is being sent.
We strongly recommend that customers in Italy, Russia and South America choose to use a fully tracked shipping option, as we experience the most issues with customers items becoming delayed and / or lost in these locations.
WE NOW OFFER FREE UK DELIVERY ON ALL ORDERS OVER £60!
All items should arrive within 24 - 48 hours of posting, with the vast majority arriving the next working day. If you have been waiting longer than this, please check with your local post office / depot as in 90% of these cases, the postal agent has attempted to deliver your item, but the calling card has become lost.
All delivery times are the time taken to arrive - ONCE THE ITEM HAS BEEN SENT OUT.
We need time to process an order prior to this, especially if it is a custom text order or similar - hence why we specify a processing time in addition to the delivery time.
Royal Mail state that their aim for Royal Mail 48 parcels is to deliver within 2-3 working days - but this can vary due to industrial action and by location.
Please note, the quoted delivery time is the average time taken for a parcel to arrive - it is not a guarantee! If you need an item urgently, or it is time sensitive you should use one of our premium shipping services - e.g. DHL.
The DHL cut off time for next day orders is 2pm.
The typical delivery times are between 3 and 6 days - although in some cases items can take up to 10 days to arrive.
We use Deutsche Post or DHL for international deliveries, and we provide a tracking number for all shipments.
Their websites can be found here:
USA / AUSTRALIA / ASIA & THE REST OF THE WORLD
DHL is the "Gold Standard" of international shipping, and if you want your item to arrive VERY fast and be fully trackable with text message updates and delivery window estimates - you should choose this service.
Items can be with you in as little as 2 days in the USA, Canada and Australia!
Deutsche Post also provides am solid international service (and they are owned by DHL), but will take a few more days than the DHL services offered.
Items being sent through the Royal Mail shipping service typically take up to 7 to 10 days to arrive, but with the vast majority arriving much sooner.
Please note - we are unable to act unless this time scale has passed when querying a package and it's delivery.
This time scale can also increase slightly during busy periods like Christmas due to the sheer volume of post being sent across the world.
CUSTOMS CHARGES & IMPORT DUTY:
Please note that any customs fees payable upon entry into the destination country for your item(s) are to be met and paid by the customer buying or receiving the item.
We strongly suggest that you make enquiries about the possible charges payable PRIOR to purchase in your country, as Digital Pharaoh UK Ltd will not be held accountable for such costs.
In the event of a non-delivery due to non payment of customs charges, a refund will only be applied once the items have been received back with us - in the exact same condition they were sent, and any refunds will be subject to a 20% restocking fee + original postage cost.